Exchanges & Returns are always free!
We want you to be completely happy with your ThirdLove purchase. Wear it. Wash it. If you don’t love it for any reason, we’ll take it back. If something’s not right, we can help. Our Fit Stylists are available via text, live chat, phone or email to answer any questions you might have.
Please select your type of order.
Standard Order Return & Exchange Policy (U.S.):
Our 60 Fit Day Guarantee
Wear it, wash it, and if you don’t love it for any reason, we’ll take it back. For standard orders, we accept exchanges and returns on up to 60 days from the date of your purchase.
Exchanges
All exchanges are processed shortly after the item(s) are received at our warehouse. Our Fit Stylists will review any questions you may have about the fit and provide consultation before placing the exchange order.
If you would like to expedite your exchange, we recommend placing a new order and returning the original one.
You can request an exchange here. After you've completed the request, we'll email you the free return label. Drop off the package you’re sending back at your nearest USPS or Canada Post. Please note that ThirdLove is not responsible for any returned packages that are shipped without the provided return label.
ThirdLove works with charities to donate all gently-used bras to women in need.
Refunds
Refunds are credited via the original method of payment or site credit within 15-30 days of your return. Shipping is non-refundable.
If you received a discount specifically for purchasing two or more bras, we may adjust the refund amount since the promotional discount may no longer apply.
You can request a return here. After you've completed the request, we'll email you the free return label. Drop off the package at your nearest US Post Office or Canada Post. ThirdLove is not responsible for returned packages shipped without the provided return label.
ThirdLove works with charities to donate all gently-used bras to women in need.
Try Before Buying orders are exchangeable or returnable with or without tags attached within 30 days of placing your order. Return and exchange shipping is always free.
For Exchanges
You can exchange your original bra for one of the following styles: 24/7™ Classic T-Shirt bra, 24/7™ Perfect Coverage bra, or our 24/7™ Classic Contour Plunge. There are two types of exchanges for Try Before Buying orders:
Bra is unworn (tags attached):
After we process the exchange, you’ll have another 30 days to try a new bra before we charge your card.
Bra is worn (tags unattached):
You will not be charged but for your worn bra, but your exchange will be processed as a new standard order. Our standard 60 Day Fit Guarantee returns and exchange policy will apply.
You can request an exchange here. After you've completed the request, we'll email you the free return label for the return of the original order. Please note that ThirdLove is not responsible for any returned packages that are shipped without this provided return label.
ThirdLove works with charities to donate all gently-used bras to women in need.
For Returns:
Once we receive and process your return, we will cancel your Try Before Buying order. Shipping is non-refundable for Try Before Buying orders.
You can request a return here. After you've completed the request, we'll email you the free USPS mailing label for the return of the order. Please note that ThirdLove is not responsible for any returned packages that are shipped without this provided return label.
ThirdLove works with charities to donate all gently-used bras to women in need.