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Standard Order Return & Exchange Policy:
We hope you love what you ordered. But in case it doesn’t work out, we accept returns and exchanges on eligible merchandise up to 30 days from the date of your purchase. All returned or exchanged items must be unworn, unwashed, and with tags still attached.
For US orders, shipping on all returns and exchanges is free, within 30 days of purchase. Original shipping charges are not refundable.
If you would like to expedite your exchange, we recommend placing a new order and simply returning your original one.
Refunds are only able to be processed to to the original method of payment. If you have received a new credit card, but the original account remains active, the refund will process back to your account. If the account is closed, we are able to provide you with a site credit to use on a future purchase. ThirdLove cannot refund your order to a different method of payment or card.
If the bra you want to exchange is a higher price point than the bra you are sending back, we will refund the bra coming back to us after we receive it. You would then place a new order on our website.
If you purchased multiple bras and request a return, your refund will reflect the savings according to the number of bras remaining in your purchase.
Try Before Buying orders are exchangeable or returnable and can either be worn (tags unattached) or unworn (tags attached). If a gently used bra is returned after being worn during our Try Before You Buy program, we'll wash it and donate it to a great cause. We’re working with several charities in California to give women in need of a perfectly fitting bra.
We will process your return once we receive it back at our facilities and cancel your Try Before Buying order. Shipping is non refundable for Try Before Buying Orders.
If you know right away that you'll need a different size, please let us know before you remove the tags.
You will only be eligible to exchange for bra styles that fall under our Try Before You Buy Program which includes our 24/7™ Classic T-Shirt bra, our 24/7™ Classic Full Coverage bra and our Classic Push-Up bra.
Bra is unworn (tags attached):
Your exchange order with fall under our Try Before You Buy return & exchange policy and your 30 day try period will start over from the date your exchange order is processed.
Bra is worn (tags unattached):
Your exchange order for your new bra will fall under our standard order return & exchange policy as we only allow one worn bra per customer.
- You will not be charged for the returned bra through the Try Before You Buy program.
- After the exchange is placed, you will be charged for your new bra as it will be considered a standard order.