Please select your type of order.
Standard Order Return & Exchange Policy:
Our bras are exchangeable or returnable for refund within 30 days, as long as the tags are still attached and the bra is unworn and unwashed.
Underwear must be unworn, with tags attached, in order to be eligible for exchange or site credit. We do not offer refunds for underwear.
If you would like to expedite your exchange, we recommend placing a new order and simply returning your original one.
If the bra you want to receive next is at a different price point than the bra you are sending back, we will refund the bra coming back to us after we receive it, then you would just place a new order on our website.
Original shipping charges are not refundable.
Try Before Buying orders are exchangeable or returnable and can either be worn (tags unattached) or unworn (tags attached). If a gently used bra is returned after being worn during our Try Before You Buy program, we'll wash it and donate it to a great cause. We’re working with several charities in California to give women in need of a perfectly fitting bra.
We will process your return once we receive it back at our facilities and cancel your Try Before Buying order. Shipping is non refundable for Try Before Buying Orders.
If you know right away that you'll need a different size, please let us know before you remove the tags.
You will only be eligible to exchange for bra styles that fall under our Try Before You Buy Program which includes our 24/7™ Classic T-Shirt bra, our 24/7™ Classic Full Coverage bra and our Classic Push-Up bra.
Bra is unworn (tags attached):
Your exchange order with fall under our Try Before You Buy return & exchange policy and your 30 day try period will start over from the date your exchange order is processed.
Bra is worn (tags unattached):
Your exchange order for your new bra will fall under our standard order return & exchange policy as we only allow one worn bra per customer.
- You will not be charged for the returned bra through the Try Before You Buy program.
- After the exchange is placed, you will be charged for your new bra as it will be considered a standard order.