If you need to process an exchange or return:
1. Complete our digital exchange and return form by clicking here. Please note you will need your order ID and the email address you used to place the order.
2. Once submitted, will email you a pre-paid shipping label and instructions for the exchange or return.
To view our return and exchange policy for Try Before You Buy and standard orders, please click here.
Once we receive your exchange back at our Fulfillment Center, we will be able to place your new order.
For standard orders it takes about 10 to 12 business days for refunds to be processed from the day your return is placed in the mail. Once the refund is issued, please allow 1-3 business days for it to show on your statement.
For Try Before You Buy returns, we will cancel your order so you will not be charged for the cost of the bra, once we receive your return back.