Need to send something back? Follow these steps:
- Click here to complete our exchange/return form. You will need your order ID and the email address you used to place the order. Can't find your order ID?
- Fill out the exchange/return form with all the items you wish to send back. If the style/size you are looking for does not display on the form, contact us!
- Once submitted, we'll email you a pre-paid return label. It may take up to 30 minutes for the return label to be received by your email.
Please note: We can only process refunds or exchanges if all items in the box match the return label taped to your return package. Any additional items sent back that are not included on the return label will delay the refund or exchange process.
Once we receive your return, we will process your exchange and send an order confirmation email with a new order ID.
If you need additional sizing help, a fit stylist will reach out!
It takes about 15-30 business days for refunds to be processed from the day your return is delivered. Once the refund is issued, please allow 1-3 business days for it to show on your statement.
Try Before Buying
Once we receive your return, we will cancel your Try Before Buying order.
You can find our return and exchange policy here.