Can't find your order ID? Check your confirmation email or packing slip.
confirmation email packing slip
If your order is an exchange, your order number will be found in the confirmation email regarding your exchange.
If you still cannot locate your order number, chat in with a ThirdLove fit stylist. Provide the email address you used to place the order and a ThirdLove fit stylist will locate the order number for you.
You may have the order number but an error message continues to show. Ensure you are using the appropriate email address you used at checkout; you may have used an alternate email address when placing your order.
Chat in with a ThirdLove fit stylist if you need additional assistance.