If your package was never delivered, locate the tracking information on your shipping confirmation email to receive an update regarding the shipment. Standard shipping takes 3-7 business days, however, due to weather conditions and natural error, the shipment may be delayed. Please reach out if your tracking information will not update or your order is stuck in pre-shipment. For a quick resolution, chat us or give us a call at 866-205-6833.
If your package is marked delivered, follow these steps:
1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
2. Ask your neighbors as they may have received your package instead.
3. Reach out to your local post office for information regarding the package.
If you still cannot locate your package, please contact us.