- Click here to complete our digital exchange and return form. Please note you will need your order ID and the email address you used to place the order. Can't find your order ID?
- Fill out the return label with all the items you are returning/exchanging in your order.
- Once submitted, we'll email you a pre-paid shipping label and instructions for the exchange or return.
- When we receive item(s) of the original order back at our Fulfillment Center, we'll place your new order. If the exchange label is not complete, a Fit Stylist will reach out to you!
- We'll provide a new order number in a confirmation email once we place your exchange order.
If you would like to exchange for an item that is out of stock, we recommend processing your exchange as a return. Be sure to set up a notification so you are informed when the product you would like is restocked.
All exchanges are for items of equal or lesser value. We do not save credit card information, therefore, we are unable to exchange for items of a higher price.
If you would like to exchange for a higher price item, we can process your exchange as a return and you can place a standard order.
If your exchange request is complete, we'll process the exchange as soon as we receive the item(s) from the order back at our fulfillment center. If you have any questions, or the exchange form is incomplete, a Fit Stylist will reach out to you to help you find the perfect fit!
To view our return and exchange policy for Try Before You Buy and standard orders, click here.